Privacy Policy
Welcome to Lumozi. We are committed to protecting your privacy and handling your personal information in a safe, fair, and responsible manner.
This Privacy Policy explains how Lumozi (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website, use our services, contact us, or make a purchase from www.Lumozilamp.com.
By using our Site, you acknowledge that your personal information will be handled as described in this Privacy Policy.
1. Information We Collect
When you visit our Site, place an order, create an account, or contact us, we may collect information that identifies you or relates to you as an individual.
- Name, email address, phone number, billing address, and shipping address.
- Order details, purchase history, and customer account information.
- Messages, images, or information you provide when contacting customer support.
- IP address, browser type, device information, and time zone.
- Pages viewed, products viewed, search terms, referral links, and site interactions.
- Cookie information and similar tracking technologies.
Payment details are processed securely by third-party payment providers such as Shopify Payments, Stripe, and PayPal where available. Lumozi does not store your full credit card number.
2. How We Use Your Personal Information
We use your personal information to provide, operate, and improve our services, including to:
- Process orders, payments, shipping, delivery, returns, and refunds.
- Send order confirmations, shipping updates, and customer service messages.
- Provide customer support and respond to your questions.
- Screen orders for potential risk, fraud, or unauthorised activity.
- Improve our website, products, customer experience, and marketing.
- Send promotional emails or offers where you have opted in or where permitted by law.
- Comply with legal, tax, accounting, and regulatory obligations.
3. Legal Bases for Processing
Where UK GDPR or similar data protection laws apply, we rely on one or more legal bases to process your personal information.
To process your order, take payment, deliver products, and provide customer support.
To improve our Site, prevent fraud, manage our business, and understand customer needs.
For certain marketing communications, cookies, or optional features where consent is required.
To comply with tax, accounting, consumer protection, and other legal requirements.
4. Sharing Personal Information
We share personal information with trusted service providers where necessary to operate our store and provide our services.
- Shopify, to power our online store and checkout.
- Payment providers such as Stripe and PayPal, to securely process payments.
- Shipping and fulfilment partners, to deliver your order.
- Email, customer service, analytics, and marketing providers, where used.
- Professional advisers, regulators, or legal authorities where required by law.
We may also share information to comply with applicable laws and regulations, respond to lawful requests, protect our rights, or prevent fraud and misuse of our services.
5. Behavioural Advertising & Marketing
Where enabled, we may use your personal information to provide targeted advertisements or marketing communications that may be relevant to you.
You can opt out of targeted advertising through the following platforms:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: Bing personalized ads settings
You can also unsubscribe from our marketing emails by using the unsubscribe link in the email or contacting us.
6. Cookies
Cookies are small files downloaded to your computer or device when you visit our Site. Cookies help our website remember your actions and preferences, keep your cart working, improve your browsing experience, and understand how visitors use our Site.
Used for checkout, cart functionality, security, and basic website operation.
Used to understand site performance and provide more relevant marketing, where enabled and permitted.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect the functionality of our Site.
We do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.
7. Your Rights
Depending on where you live, you may have rights over your personal information.
UK GDPR & Data Protection Act 2018
If you are in the United Kingdom, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information in certain circumstances.
- Restrict or object to certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
- Complain to the UK Information Commissioner’s Office if you are unhappy with how your data is handled.
California & Other US Privacy Rights
If you are a resident of California or another US state with applicable privacy laws, you may have the right to know, access, correct, delete, or obtain a copy of certain personal information we hold about you.
To exercise your privacy rights, please contact us at Lumozi-1@outlook.com. We may need to verify your identity before responding to your request.
8. Data Retention
When you place an order through the Site, we retain your personal information for our records unless and until you ask us to delete it, subject to any legal, tax, accounting, fraud prevention, or business record-keeping requirements.
Customer support messages may also be retained for a reasonable period so we can handle follow-up questions, disputes, or service issues.
9. International Transfers
Because we operate an online store and use international service providers, your personal information may be processed or stored outside your country of residence, including in countries where our service providers operate.
Where required, we take steps designed to protect your personal information when it is transferred internationally.
10. Security
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not intentionally collect personal information from children.
If you believe a child has provided us with personal information, please contact us at Lumozi-1@outlook.com so we can take appropriate steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons.
The updated version will be posted on this page with a new “Last Updated” date.
13. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your privacy rights, please contact us:
Email: Lumozi-1@outlook.com